Refunds & Cancellations

01Overview

This policy explains how cancellations and refunds work at CurateOne. It applies to paid subscriptions, one-time AI credit top-ups, and managed builds. It sits alongside our Terms of Service — where the two overlap, this page is the more specific guide to billing.

02The Free plan

The Free plan lets you build and publish on a CurateOne subdomain at no cost. There's nothing to cancel and nothing to refund — you can stop using it, or delete your projects, at any time.

03Subscription billing & renewal

• —Paid plans — Starter (₹499/mo), Growth (₹999/mo), and Pro / Agency (₹1,999/mo) — are billed monthly in INR through our payment processor, Cashfree.
• —Subscriptions renew automatically at the start of each billing period until you cancel.
• —The price you see at checkout is the price you're charged. Any applicable taxes are shown before you pay and itemised on your invoice.
• —Prices in other currencies are converted to rupees at checkout; the processor settles the charge in INR.

04Cancelling your subscription

You can cancel any time from your account — it takes one click, and no email or phone call is required. When you cancel:

• —Auto-renewal stops immediately, so you won't be charged again.
• —Your paid features stay active until the end of the period you've already paid for.
• —After that, your account moves to the Free plan — your projects and content are kept; paid-only features are simply paused until you upgrade again.

0514-day money-back guarantee

New paid subscriptions come with a 14-day money-back guarantee. If CurateOne isn't right for you, contact us within 14 days of your first payment on a plan and we'll refund it in full — no hoops.

• —The guarantee covers your first payment when starting a paid plan.
• —It doesn't cover later renewals — cancel before a renewal date to avoid the next charge.
• —One refund under this guarantee per account; it isn't intended for repeated subscribe-and-refund cycles.

06AI credit top-ups

Credit top-ups are an outright, one-time purchase of durable AI credits — not a subscription. Because credits are consumed as you generate and edit sites, they work like a used-as-you-go product:

• —Purchased credits don't expire and are added to your balance as soon as payment is confirmed.
• —Credits already spent on generations can't be refunded.
• —If a top-up was charged but the credits were never delivered — for example, a payment that succeeded at the bank but failed to reconcile — contact us and we'll either grant the credits or refund the charge.

07Managed builds & custom services

Managed builds and other custom services are quoted individually and governed by the written scope we agree with you. Refund and cancellation terms for that work follow that engagement — as a rule, completed or in-progress milestones are non-refundable, while unstarted work can be cancelled. If nothing has begun, the deposit is refundable.

08How refunds are processed

• —Approved refunds go back to the original payment method through Cashfree — we can't redirect a refund to a different card, account, or person.
• —Once approved, refunds are typically initiated within 2–3 business days.
• —Depending on your bank or card issuer, it can take a further 5–10 business days for the amount to appear on your statement.
• —Refunds are issued in INR; if you paid in another currency, your bank applies its own conversion, so the credited amount may differ slightly from the original charge.

09Failed, duplicate, or unrecognised charges

If you were charged twice for the same thing, charged after cancelling, or see a CurateOne charge you don't recognise, contact us with the date and amount (and an invoice number if you have one). We'll investigate and refund any charge that shouldn't have been made.

10How to request a refund

Email hello@curateone.ai from the address on your account, or reach us via the contact page. Include what you paid for and, where relevant, the invoice number from your receipt. Every invoice is available from your account, and we'll confirm by email once a refund is on its way.

11Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new 'last updated' date, and the terms in effect when you were charged are the ones that apply to that charge.

12Contact

Questions about billing, cancellations, or refunds? Reach us at hello@curateone.ai or via the contact page.