Shipping & Delivery
Last updated · July 23, 2026
CurateOne is a digital service delivered online. This policy explains what you receive when you buy a plan or credits, how quickly it's provisioned, and why no physical shipping is involved.
01A digital service
CurateOne is a software-as-a-service product delivered entirely online. There are no physical goods to ship — everything you buy is provisioned electronically to your CurateOne account. This policy explains what you receive and when.
02What you receive
- Access to the CurateOne platform to generate, edit, host, and publish websites.
- The websites CurateOne generates for you, which you can preview, publish, and export.
- Plan features for your subscription tier (Free, Starter, Growth, or Pro / Agency).
- AI credits purchased as top-ups, added to your account balance.
03Delivery timeline
- Account access is available immediately after you sign up.
- Paid plan features are unlocked as soon as your payment is confirmed by our processor — typically within moments.
- AI credit top-ups are added to your balance as soon as the payment is confirmed.
- Generated websites are produced on demand while you use the product and are available in your account right away.
04How delivery happens
Delivery is electronic. Your purchase is activated on your account at curateone.ai — there is no email attachment, download shipment, or courier involved. We also send a confirmation and a tax invoice by email for each payment, and every invoice is available from your billing history at any time.
05Managed builds & custom services
Where you engage us for a managed build or other custom work, delivery follows the timeline and scope agreed in writing for that project. We'll confirm milestones and hand-off electronically.
06No physical shipping
Because CurateOne is a digital service, no shipping addresses, shipping charges, couriers, or delivery partners apply. Any address collected at checkout is used only for billing and tax purposes.
07If something doesn't arrive
If a payment succeeded but your plan wasn't upgraded or your credits weren't added, it usually reconciles on its own within a few minutes. If it doesn't, contact us with the date and amount (and an invoice number if you have one) and we'll put it right — see our Refunds & Cancellations policy for how charged-but-undelivered purchases are handled.
Read our Refunds & Cancellations policy →08Contact
Questions about delivery or account provisioning? Reach us at hello@curateone.ai or via the contact page.