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Connect Freshdesk

Turns support requests from your site into Freshdesk tickets.

Updated 2026-11-02

01What it does

  • Rules: create a ticket

02What you need

  • API key — kept encrypted, never shown again. Your avatar → Profile settings → View API key.
  • Helpdesk domain. The bit before .freshdesk.com.

03Connect it

  1. In Freshdesk click your avatar → Profile settings → View API key, and copy it.
  2. Note your helpdesk domain: the part before .freshdesk.com.
  3. In your site → Manage → Integrations, choose Freshdesk, paste the key and the domain, and press Connect.
  4. Open the Rules tab in your site → Manage → Integrations, choose an event (e.g. "Form submitted") and pick an action from this tool. The fields are pre-filled from the form; glance, then save. Tickets open as Open, Low priority — your Freshdesk automations can re-route them.

04Check it works

  • The card shows Working.
  • After a test enquiry the ticket is in Tickets.

05If it does not work

  • 400 — description is required — Map the form's message into Description; Freshdesk will not open an empty ticket.

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